top of page


Got Questions? We've Got Answers!

Here are some frequently asked questions to help you on your journey.

  • Why can't I turn my sound machine on or off?
    ByeByeCry® comes equipped with a locking switch (the child lock!). More than likely, the machine is locked and that is why you can’t turn it on or off. Flip the switch to unlock the child lock and your buttons will work!
  • How close should ByeByeCry® be to my baby’s head?
    ByeByeCry® works best in close proximity to your baby. We recommend a distance of approximately 1-3 feet for the most effective results. Place within 1 foot for 1 minute and slowly move the device away from the baby, keeping within 3 feet. It’s important that the noise level is high enough to catch the baby’s attention. Allow them to interact with the sound. The goal of the sounds is to stop your baby’s fussiness and cries. Consult with your pediatrician if you have further questions or concerns about volume or the length of time you should be playing the device.
  • Is there a timer or continuous play function?
    Both! You can set the timer for increments of 60 minutes or 120 minutes. If you don’t want to use the timer, simply allow it to play continuously!
  • How often should I charge the sound machine?
    The sound machine can run continuously for up to 16 hours, but because parents of babies with colic rely on our machine so often, we recommend charging it daily so you are never caught without it. Super-easy to charge Connect the USB to your car, laptop, outlet, etc. Charges to a full battery in 3 hours Pro Tip: If you use the sound machine overnight, charge it first thing in the morning so it's fully charged the next time you need it.
  • It’s too soft… How do I turn up the volume?
    Use the + and - buttons to adjust the volume! Simply press the + button once to turn the volume up one level Press the - button once to turn the volume down one level
  • How do I turn it on/off?
    Press and hold the top right power button for 2-3 seconds. Do the same for shutting off the device.
  • How big is the ByeByeCry® sound machine?
    About the size of a hockey puck (but a lot lighter!). Product Dimensions: 3.6” x 3.6” x 1.5” Want to hear the best news? It’s portable and lightweight! Pack a bag, and toss in ByeByeCry as one of your on-the-go travel essentials – on the plane, train, or automobile. Check out the other product features here.
  • What causes colic?
    At this time, there is no known cause of colic. Some potential factors that have been researched related to this condition are: An undeveloped digestive system in infants Food allergies Food intolerances Inconsistent feedings and burpings For support with diagnoses and treatments, please consult your pediatrician. See below for more resources from the Mayo Clinic. For more information: Mayo Clinic
  • Which sounds work best for colic?
    Push the heart button to run through all of our colic sounds. Meet your new best friends: Chainsaw, Vacuum, Lawn Mower, Hair Dryer, and Jackhammer
  • Which sounds help comfort a baby who’s already calm?
    Push the music note button to run through all of our peaceful sounds. Enjoy the calm with: Ocean, Fan, Shushing, Rain, and Classical
  • Why do these sounds work better than other white noises?
    These sounds are soothing for infants because they mimic sounds a baby can hear in the womb. Since the womb is where a baby first develops self-soothing skills, it’s not surprising that when they hear a similar noise, it can have a calming effect. Babies in utero experience background noise ranging from 85 to 95 decibels. The sounds outside the womb can help distract a fussy baby and allow for soothing to begin. Source: Obstetrical and Gynecological Survey
  • Can adults use ByeByeCry®?
    We all need a little soothing sometimes. ByeByeCry® is specifically tailored to help calm fussy babies, but the peaceful sounds can work for everyone, regardless of age! Maybe you’re working or studying or you find yourself needing a little quiet time. Switch on your favorite background sound and let the calm commence. Enjoy!
  • What's with the 2 different sound buttons?
    We're glad you asked! The music note button houses the 5 soothing sounds for anytime (ocean, fan, rain, shushing, classical music). Simply click the button once to go to the next sound. The heartbeat button houses the 5 colic soothing sounds (jackhammer, chainsaw, vacuum, hairdryer, lawnmower)!

Need more help? Contact us, here.

bottom of page